Refund Policy

Refund Policy

At pillboxdirect, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our refund policy outlines the process to request a refund.

1. Eligibility for Refunds

• Time Frame: To be eligible for a refund, you must submit your request within 30 days of receiving your order.
• Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. How to Request a Refund

1. Contact Us: Email our customer service team or call  with your order number and the reason for the refund request.
2. Return the Product: If instructed, return the product to [Return Address]. Ensure it is securely packaged to avoid damage during transit.
3. Refund Processing: Once we receive and inspect the returned product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

3. Refund Processing Time

• Refunds typically take 7-10 business days to process from the date we receive your returned item.
• Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

4. Exclusions and Non-Refundable Items

• Final Sale Items: Products marked as “final sale” or “non-returnable” are not eligible for refunds.
• Used or Damaged Items: Products that have been used or are not in their original condition are not eligible for refunds.

5. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

6. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date.