Return Policy

At PillboxDirect, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

1. Eligibility for Returns:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will provide instructions for returning the item for a replacement or refund.

• Incorrect Orders: If you receive an incorrect product due to our error, please notify us promptly. We will arrange for the correct item to be shipped to you or provide a refund.

2. Conditions for Returns:

• Products must be unused, in their original packaging, and in the same condition as you received them.

• Returns must be initiated within [number of days] days from the date of delivery.

3. Non-Returnable Items:

• Due to health and safety regulations, certain products such as prescription medications cannot be returned once they have been dispensed or opened.

4. Return Process:

• Contact Us: To initiate a return, please contact our customer support team at [contact email/phone number]. Provide your order number, details of the issue, and photos if applicable.

• Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item.

• Return Shipping: You are responsible for shipping the item back to us, unless the return is due to our error.

5. Refunds:

• Refunds will be issued to the original method of payment used for the purchase.

• Please allow [number of days] days for us to process your refund after we receive the returned item.